Of course! :)
Can I delete everything and start from scratch using the same key? This way I can add one thing at a time and see where the failure is.
The error means that the response received from the server is not a valid JSON. Check "Debugging AJAX Requests" section in Developer Guide article to see how you can see what is being returned from the server and to debug things further.
hmm ok here it is
I don't see any uploaded file. Have you maybe forgot to upload an attachment when you submitted a ticket?
I know where common.js is.....I mean what the error is stating
Here is the error code; this tracks back to common.js and I have no idea where to look for this. See the upload.